Arghhhh… a ONE Star Review
Well, Yesterday ended in a bit of panic. I was closing up for the day and had an email from google… The dreaded ” You Have Been Left a 1 Star Review” was the subject line. By the time I had loaded the computer back up, there was another review… Trustpilot 1 Star Review Received the email subject shouted at me!
Arghhh Man, what has just happened I asked myself.
The review stated
Booked an appointment between 4 and 5 pm. Didn’t bother to turn up. No call to say why. However when I called the landline to complain and while leaving a message to say how disappointed I was, someone called me back and when I said who it was and mentioned the no show for our appointment it went quite for 5 seconds before he said “I was about to call you”. If they had bothered to call early and updated me I would not be taking the time to write this review.
TrustPilot Review
WOW, YourNewBoiler.com , one of my businesses, has an amazing reputation with 450 + positive reviews across various review platforms, so I was a bit shocked to say the least. The old Wayne Bettess ( before Shifting from a closed mindset to an open mindset) would have hit the roof. I would have shouted, screamed, moaned and groaned and let it ruin the day if not the entire week.
‘You don’t rise to the situation; you fall to the level of your training!’
Thankfully, Since I started on the journey to improve across The Three B’s ( Body – Business – Balance ), I have become a totally different man. Here is what i did to attempt to resolve this situation
Reconnaissance
First, I looked on the system at all the notes from my amazing office manager, Rebecca. Thankfully we have systems & processes in place to ensure we always have as much info as possible. In addition rang my right-hand man, Tanino, to find out his version of the event.
This gave me our side of the situation. The next step was to read the review a few times; I wanted to understand exactly what his concerns were before making contact.
This put me in a position of Knowledge; going in blind would have ended up in a sh*t storm.
Prepare
The next step was I needed to call the customer in question. But, I certainly did not want to end up having a virtual fight with the guy. So, I took 5-10 minutes to a) calm down and b) get prepared for the discussion that laid ahead.
Action
The plan was to have a phone call with the gentlemen, Unfortunately, he wouldn’t take my call.
Therefore I had to resort to texting him ( never a good thing, people get brave via text ). I introduced myself, then went on to ask him his side of the situation. This now gave me a complete picture ( as close as possible ) of what actually took place.
The man was a tad aggressive in the first few exchanges, however, I slowly went to work on him. Explaining a few things like the fact he had actually booked a virtual quote, and the time slot of 4-5pm was just that, a time slot not a fixed appointment time.
He started to calm down and then I decided the time was right to ask him to reconsider the review he left on google and trustPilot by this point!
The Result
Below you will see the amended review…
I didn’t know time slots for virtual appointments are 1hr slots and I stayed in from 4 to get a call at 5. I did not know this and Wayne took the time to contact me and point out I was being a plonker when I threw my dolly out of the pram. To be fair he didn’t actually say that, but I was an idiot and should have shown more empathy.
TrustPilot Review
What a turn around! This was now a 4 star review on Google and TrustPilot!
We turned what seemly looked like a very bad review into a 4 star review on two platforms. This goes to show how much we can impact people if we take the right approach with them.
Arrivederci
Wayne Bettess
Master Trades Business Coach / Entrepreneur / Podcast Host
P.S. Want to start learning more about elevating your life & business? Go check out my Free Industry Leading Podcast – Off The Tools
Wayne@Bettess.com
07970 333999
Off The Tools
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Thank you so much!
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Thanks for thr great article!
It is very comforting to see that others are suffering from the same problem as you, wow!
Thank you so much!
It is very comforting to see that others are suffering from the same problem as you, wow!
Thank you so much!
Thank you so much!
It is very comforting to see that others are suffering from the same problem as you, wow!
Thank you so much!
PBN sites
We’ll create a network of self-owned blog network sites!
Benefits of our self-owned blog network:
WE DO everything so Google doesn’t comprehend THAT this A private blog network!!!
1- We obtain domain names from various registrars
2- The leading site is hosted on a virtual private server (VPS is high-speed hosting)
3- The remaining sites are on distinct hostings
4- We attribute a unique Google ID to each site with verification in Google Search Console.
5- We create websites on WordPress, we don’t employ plugins with assistance from which malware penetrate and through which pages on your websites are established.
6- We do not duplicate templates and use only individual text and pictures
We refrain from work with website design; the client, if wanted, can then edit the websites to suit his wishes
chronometer watches
Understanding COSC Validation and Its Importance in Watchmaking
COSC Certification and its Demanding Standards
Controle Officiel Suisse des Chronometres, or the Controle Officiel Suisse des Chronometres, is the authorized Switzerland testing agency that verifies the accuracy and precision of wristwatches. COSC accreditation is a sign of excellent craftsmanship and dependability in chronometry. Not all watch brands pursue COSC validation, such as Hublot, which instead sticks to its proprietary strict criteria with mechanisms like the UNICO, achieving similar accuracy.
The Art of Exact Chronometry
The core system of a mechanical watch involves the spring, which supplies energy as it unwinds. This mechanism, however, can be susceptible to environmental factors that may affect its precision. COSC-validated mechanisms undergo demanding testing—over 15 days in various conditions (5 positions, 3 temperatures)—to ensure their durability and dependability. The tests evaluate:
Average daily rate precision between -4 and +6 secs.
Mean variation, peak variation levels, and effects of temperature variations.
Why COSC Certification Matters
For watch enthusiasts and collectors, a COSC-accredited timepiece isn’t just a item of tech but a proof to enduring excellence and accuracy. It symbolizes a watch that:
Provides outstanding dependability and accuracy.
Ensures assurance of quality across the whole design of the watch.
Is apt to hold its value better, making it a sound investment.
Famous Chronometer Manufacturers
Several well-known brands prioritize COSC accreditation for their watches, including Rolex, Omega, Breitling, and Longines, among others. Longines, for instance, offers collections like the Record and Spirit, which showcase COSC-validated mechanisms equipped with cutting-edge substances like silicon equilibrium suspensions to improve durability and performance.
Historic Context and the Development of Timepieces
The idea of the chronometer dates back to the requirement for exact chronometry for navigational at sea, emphasized by John Harrison’s work in the 18th century. Since the formal establishment of COSC in 1973, the certification has become a yardstick for evaluating the precision of luxury watches, maintaining a legacy of excellence in horology.
Conclusion
Owning a COSC-certified watch is more than an visual selection; it’s a dedication to quality and precision. For those valuing accuracy above all, the COSC certification offers tranquility of mind, guaranteeing that each certified watch will operate reliably under various conditions. Whether for personal contentment or as an investment, COSC-validated watches stand out in the world of watchmaking, maintaining on a legacy of meticulous timekeeping.
賭網
casibom
Son Dönemin En Gözde Kumarhane Platformu: Casibom
Bahis oyunlarını sevenlerin artık duymuş olduğu Casibom, son dönemde adından sıkça söz ettiren bir iddia ve casino platformu haline geldi. Türkiye’nin en mükemmel bahis web sitelerinden biri olarak tanınan Casibom’un haftalık olarak cinsinden değişen açılış adresi, alanında oldukça taze olmasına rağmen itimat edilir ve kazanç sağlayan bir platform olarak tanınıyor.
Casibom, rakiplerini geride kalarak uzun soluklu bahis web sitelerinin üstünlük sağlamayı başarmayı sürdürüyor. Bu alanda uzun soluklu olmak gereklidir olsa da, oyunculardan iletişimde bulunmak ve onlara temasa geçmek da benzer kadar değerli. Bu durumda, Casibom’un 7/24 servis veren canlı olarak destek ekibi ile kolayca iletişime temas kurulabilir olması büyük bir artı sağlıyor.
Süratle büyüyen katılımcı kitlesi ile ilgi çekici olan Casibom’un arka planında başarı faktörleri arasında, sadece ve yalnızca kumarhane ve gerçek zamanlı casino oyunları ile sınırlı olmayan geniş bir hizmet yelpazesi bulunuyor. Spor bahislerinde sunduğu geniş alternatifler ve yüksek oranlar, katılımcıları cezbetmeyi başarıyor.
Ayrıca, hem atletizm bahisleri hem de casino oyunlar katılımcılara yönlendirilen sunulan yüksek yüzdeli avantajlı ödüller da ilgi çekici. Bu nedenle, Casibom çabucak alanında iyi bir reklam başarısı elde ediyor ve önemli bir oyuncu kitlesi kazanıyor.
Casibom’un kazandıran promosyonları ve popülerliği ile birlikte, platforma üyelik ne şekilde sağlanır sorusuna da değinmek elzemdir. Casibom’a hareketli cihazlarınızdan, bilgisayarlarınızdan veya tabletlerinizden tarayıcı üzerinden rahatça erişilebilir. Ayrıca, sitenin mobil cihazlarla uyumlu olması da büyük önem taşıyan bir artı getiriyor, çünkü artık pratikte herkesin bir akıllı telefonu var ve bu telefonlar üzerinden hızlıca ulaşım sağlanabiliyor.
Hareketli cihazlarınızla bile yolda gerçek zamanlı tahminler alabilir ve müsabakaları gerçek zamanlı olarak izleyebilirsiniz. Ayrıca, Casibom’un mobil uyumlu olması, ülkemizde kumarhane ve oyun gibi yerlerin meşru olarak kapatılmasıyla birlikte bu tür platformlara erişimin büyük bir yolunu oluşturuyor.
Casibom’un emin bir casino web sitesi olması da önemlidir bir artı sunuyor. Belgeli bir platform olan Casibom, kesintisiz bir şekilde eğlence ve kar sağlama imkanı getirir.
Casibom’a kullanıcı olmak da oldukça basittir. Herhangi bir belge koşulu olmadan ve ücret ödemeden siteye kolaylıkla kullanıcı olabilirsiniz. Ayrıca, site üzerinde para yatırma ve çekme işlemleri için de birçok farklı yöntem mevcuttur ve herhangi bir kesim ücreti isteseniz de alınmaz.
Ancak, Casibom’un güncel giriş adresini takip etmek de gereklidir. Çünkü canlı şans ve casino web siteleri popüler olduğu için sahte platformlar ve dolandırıcılar da görünmektedir. Bu nedenle, Casibom’un sosyal medya hesaplarını ve güncel giriş adresini düzenli olarak kontrol etmek önemlidir.
Sonuç, Casibom hem itimat edilir hem de kazandıran bir casino platformu olarak dikkat çekiyor. Yüksek promosyonları, geniş oyun seçenekleri ve kullanıcı dostu taşınabilir uygulaması ile Casibom, kumarhane hayranları için ideal bir platform sağlar.